Category: General Questions

Home General Questions
How Can I Change My Timezone?

SmartCoparent is a global application designed to simplify living in any timezone. To adjust your timezone:   You can change the timezone by following these instructions To change your timezone, please follow these easy steps: Go to the menu on the left side of the app, > select ‘Settings’ > select ‘Message Settings’ Adjust your […]

How Do I Get Started?

In order to get started, simply sign up at https://app.smartcoparent.com/signup Enter your e mail address Create a password No credit card info needed! You will be directed to the profile screen to answer a few questions about your preferences (your calendar preference and what currency you receive / pay support)*. *Children / kid accounts are […]

How can I Reset My Password?

Steps to reset your password: You can reset your password by clicking on the link below. One this page, enter your e-mail address and click the ‘Reset’ Button. We will send you an email with the link to reset your password. Click here to Reset your Password  

Where Can I View My Subscription Payment History?

You can view all your subscription payments that were made to SmartCoparent by clicking the link mentioned below. Click here to view your payment history Or you can navigate on your menu.. Select ..More > Subscription and click on the link above the Subscription plans.

What is a Support ‘Payment Request’?

Support ‘Payment Request’? Definition: a digital document sent your payer co-parent that specifies the details  and amount of the alimony, child support or misc. support that you are requesting. A support ‘Payment Request’ indicates the total cost of the expense, your share of the cost (if any) and the payer co-parent’s share of the expense […]

I Need Help. How Can I Get In Touch?

We’re ready, willing and able to help… Please click on the link here, or use the email addresses mentioned below to contact us: Support, subscription payment and reporting questions with SmartCoparent – support@smartcoparent.com Feedback / new feature requests  – feedback@smartcoparent.com

How Can I Submit Feedback, Make Suggestions?

We are constantly improving the SmartCoparent service. Our mission is  to make it the world’s best best digital co-parenting solution. We love feedback! You can: Report a bug in SmartCoparent Share an idea for improving SmartCoparent Request for a new feature in SmartCoparent or just say hello! Simply click on the ‘Support’ link on your SmartCoParent […]

How Can I Modify My Subscription?

You can easily upgrade, downgrade or extend your subscription by clicking the link mentioned below. You can pay for your subscription using either PayPal or your Credit / Debit card. Go to your menu, select More… >> Subscription Click here to modify your subscription

How Can I Change My Password?

How to change your password: You can change your password by clicking on the link here.   Or, you can navigate to the Update Password screen on-line: Go to your menu.. Select:  Settings > Add/Edit Members > Edit You will be directed to your User Profile. Select the  ‘Change Password Here’ button at the bottom of […]

How Can I Cancel My Account?

Considering cancelling your account? SmartCoparent is a digital ecosystem designed for individuals, families, financial advisors, family courts and everyone to easily create, send and track Support Payment Requests, Expenses, Large Cost-Shares, Activity monitoring and budgeting. SmartCoparent was born out of a real and personal need of my own, and as founder, I am very passionate […]