Why Can’t My Support Payer Pay Me On-Line?

To receive and pay support payments on-line, the non-custodial parent must be a Premium subscriber:

When a support payer receives a support payment request from a free / starter account, the PayPal payment instructions are blank. The payer can still approve or deny payment requests, but cannot make payments on-line via PayPal:

When a support payer receives a support payment request from a Premium account, the PayPal payment instructions are shown:

To allow your support payments to be paid on-line and marked as paid automatically, simply upgrade to Premium:

1. Go to the main menu, select ‘More…’ > Subscription
2. Upgrade to Premium
3. Go back to ‘Home
4. Click on the link to add your PayPal e mail to receive payments from your support payer.
5. Automatically receive support payments on-line!